Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the services offered by Prime Cleaning Service LLC, doing business as Prime Cleaning Services Maryland ("Prime Cleaning," "we," "us," or "our"). By booking a cleaning service, submitting a contact form, texting our business number, or otherwise engaging with our services, you agree to be bound by these Terms.

These Terms apply to all clients, visitors to our website at www.primecleaningmd.com, and anyone who communicates with us via phone, email, or text message.

2. Our Cleaning Services

Prime Cleaning Services Maryland provides professional residential cleaning, Airbnb and short-term rental turnover cleaning, and light commercial and office cleaning services in Annapolis and across Anne Arundel County, Maryland.

Our services include but are not limited to:

• Standard and recurring residential house cleaning
• Deep cleaning services
• Move-in and move-out cleaning
• Airbnb and Vrbo turnover cleaning
• Light commercial and office cleaning
• Post-renovation and post-construction cleanup

All services are performed by screened, background-checked, and trained cleaning professionals. Service availability is subject to scheduling, geographic coverage, and staff availability. We reserve the right to decline or discontinue service at our discretion.

3. SMS / Text Messaging Program

Prime Cleaning Services Maryland uses text messaging (SMS/MMS) to communicate with clients about appointments, invoices, quotes, service updates, and customer support. Our SMS communications are sent via Jobber, a field service management platform, using a dedicated 10-digit long code (10DLC) registered with The Campaign Registry (TCR) in compliance with U.S. carrier A2P messaging regulations.

How we collect your consent to text: By submitting your phone number through our website contact form, online booking form, or by initiating a text message conversation with our business number, you agree to receive text messages from Prime Cleaning Services Maryland related to your service. Consent to receive text messages is not a condition of purchasing our services.

4. Appointments, Cancellations and Rescheduling

Booking: Appointments may be booked through our website, by phone, by email, or by text. A booking is confirmed once you receive confirmation from our team.

Cancellations: We ask that you notify us at least 24 hours before your scheduled appointment if you need to cancel or reschedule. Late cancellations or no-shows may be subject to a cancellation fee.

Access to property: You agree to ensure that our team has safe and reasonable access to your property at the scheduled time. If our team is unable to access the property through no fault of our own, a trip fee may apply.

Service satisfaction: If you are not satisfied with a cleaning, please notify us within 24 hours of service completion. We will make reasonable efforts to return and address any concerns at no additional charge, in accordance with our satisfaction guarantee.

5. Payments and Pricing

Payment is due upon completion of service unless a prior arrangement has been made. We accept payment via the methods listed on our website or communicated to you at the time of booking.

Pricing is quoted based on the scope of work described at the time of booking. Significant changes to the scope, such as property size, level of cleaning required, or additional services, may result in adjusted pricing, which we will communicate to you before proceeding.

We do not charge hidden fees. Any fees beyond the quoted price will be disclosed to you in advance.

6. Limitation of Liability

Prime Cleaning Services Maryland carries business insurance to protect clients in the event of accidental damage caused by our team during service. We ask that you notify us of any damage within 24 hours of service completion.

We are not liable for pre-existing damage, damage resulting from items improperly secured, or damage beyond the reasonable scope of a cleaning service. Our liability is limited to the cost of the service performed.

We make no warranties beyond what is expressly stated in these Terms. Our services are provided "as-is" to the best of our team's professional ability.

7. Acceptable Use

When communicating with Prime Cleaning Services Maryland, including via text message, you agree to:

• Provide accurate and truthful information when booking services
• Communicate respectfully with our team members at all times
• Not use our contact channels to send spam, unsolicited advertising, or abusive content
• Not attempt to misuse our SMS communication system for any unauthorized purpose

We reserve the right to discontinue service and communication with any client who engages in abusive, threatening, or fraudulent behavior.

8. Privacy Policy

Your use of our services and communications is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, store, and protect your personal information, including data collected through SMS messaging.

You can read our full Privacy Policy at: www.primecleaningmd.com/privacy-policy

9. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

10. Governing Law

These Terms are governed by the laws of the State of Maryland, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Anne Arundel County, Maryland, unless otherwise agreed by both parties.

These Terms comply with applicable U.S. federal law, including the Telephone Consumer Protection Act (TCPA) and regulations set forth by The Campaign Registry (TCR) for A2P SMS messaging.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

These Terms of Service are for informational purposes only and do not constitute legal advice. We recommend consulting a licensed attorney to ensure your terms comply with all applicable laws in your jurisdiction, including Maryland state law, the TCPA, and any other regulations applicable to your business.